Press Releases

New tech support training program announced at IT Nation Connect 2022

ORLANDO, Fla., Nov. 9, 2022 – Job seekers with an interest in working in technology and a desire to enhance their digital skills are invited to apply for their Ticket to Tech, a new career training initiative from ConnectWise, the world’s leading software company dedicated to the success of IT solution providers, and CompTIA, the nonprofit association for the IT industry and workforce.

Ticket to Tech will link ConnectWise partners with a talented new crop of job-ready tech learners seeking employment. The program was revealed today at IT Nation Connect 2022, a premier thought-leadership conference for technology solution providers presented by ConnectWise.

The first pilot cohort of 35 job seekers begins this month with training in the technical skills needed for success in entry-level tech support jobs, coupled with durable skills training in critical thinking, problem solving, communications and related areas. Nine additional cohorts are planned for early 2023. 

“Tech support professionals have greater responsibilities, and greater skills requirements, than ever,” said Amy Kardel, senior vice president, strategic workforce relationships, CompTIA. “They are actively engaged in cloud computing, cybersecurity, data, networking and other disciplines, making tech support the ideal learning ground for career advancement.”

Ticket to Tech students will prepare for the CompTIA A+ certification exam, the industry standard for launching an IT career, and train on the ConnectWise Manage® platform. Career readiness skills, including LinkedIn and social media lessons, mock interviews and resume assistance, are all included in the 17-week program.

Graduates will have two pathways to employment:

Traditional full-time hire to fill open desktop support positions.

Apprenticeship, where they will be full-time employees who receive additional training, structured, on-the-job learning, mentorship and will earn a nationally recognized credential from the U.S. Department of Labor.

“The industry is in need of skilled IT professionals. Providing a solid path to employment instills confidence while serving as a boon to the hiring market,” said Jen Locklear, chief people officer at ConnectWise. “This pre-apprenticeship program is just the beginning; we're excited to watch it grow as the momentum builds. With a culture of positivity and learning embedded in the program, these talented and eager individuals will be assets to the entire industry.”

IT Nation Evolve partners have the exclusive opportunity to join the employer contact list for graduates, working with the career services that will help students find employment, interview candidates and make hiring decisions.

Complete details on Ticket to Tech are available at Ticket to Tech.

About CompTIA
The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for unlocking the potential of the tech industry and its workforce. Visit https://www.comptia.org/

About ConnectWise
ConnectWise is the world's leading software company dedicated to the success of IT solution providers (TSPs) through unmatched software, services, community, and marketplace of integrations. ConnectWise offers an innovative, integrated, and security-centric platform—Asio™—which provides unmatched flexibility that fuels profitable, long-term growth for partners. ConnectWise enables TSPs to drive business efficiency with automation, IT documentation, and data management capabilities and increase revenue with remote monitoring, cybersecurity, and backup and disaster recovery technologies. For more information, visit connectwise.com.

Media Contacts

For CompTIA                                      For ConnectWise
Steven Ostrowski                                 Allie Baron
CompTIA                                             Touchdown PR
[email protected]                    [email protected]
630-678-8468                                      512-599-4015